Warranty Policy

Last Updated: June 24, 2026

This Warranty Policy applies to eligible new LiberLive musical devices purchased through authorized LiberLive sales channels. This limited warranty is subject to applicable local laws and does not limit any mandatory consumer rights that cannot be waived under those laws.

1. Warranty Period

Eligible LiberLive musical devices are covered by a 12-month limited warranty starting from the date the customer receives the product.

2. What the Warranty Covers

This warranty covers performance defects that are not caused by customer actions, misuse, accident, unauthorized service, or other excluded causes.

During the warranty period, if LiberLive Support confirms that the issue is covered by this warranty, LiberLive will cover the repair cost and the shipping cost for returning the product for approved warranty service. The specific service arrangement must be confirmed with LiberLive Support.

3. Authorized Sales Channels

Warranty coverage applies only to new products purchased through authorized LiberLive sales channels.

Authorized sales channels currently include, but are not limited to:

  • The official LiberLive global website.
  • LiberLive official stores on Amazon in the United States.
  • LiberLive official stores on Shopee in Singapore.

Products purchased from unauthorized sellers, individual sellers, unverified third-party marketplaces, resale channels, second-hand transactions, or any channel that LiberLive cannot verify as authorized are not covered by this warranty.

4. What the Warranty Does Not Cover

This warranty does not apply to:

  • Products categorized as accessories on the LiberLive official website.
  • Consumable items, including nuts, strings, and other parts that are subject to natural wear.
  • Damage caused by unauthorized disassembly, unauthorized modification, or improper use.
  • Cosmetic damage, accidental damage, or damage caused by force majeure events.
  • Damage caused by third-party parts.
  • Products purchased outside authorized LiberLive sales channels.
  • Products outside the 12-month warranty period.
  • Products without valid proof of purchase from an authorized LiberLive sales channel.

5. Shipping Damage or Damage on Delivery

Shipping damage or damage found upon delivery is handled under LiberLive's return and exchange process, not under this Warranty Policy. Please contact LiberLive Support as soon as possible if your product arrives damaged.

6. Refunds

This Warranty Policy covers warranty service only and does not create a separate refund entitlement. Return or refund requests, if applicable, are handled under LiberLive's return and refund process.

7. Warranty Claim Process

  1. Contact LiberLive Support at support_global@liberlive.com.
  2. Provide valid proof of purchase, the delivery or receipt date, product model, order information, and a clear description of the issue.
  3. Follow the troubleshooting, packing, and return instructions provided by LiberLive Support.
  4. Do not send any product back before receiving instructions from LiberLive Support.

8. Contact

For warranty questions or service requests, contact LiberLive Support at support_global@liberlive.com.