Shipping Policy
Shipping Delay for Middle East Orders
Dear Valued Customer,
Thank you for your support. Due to the current situation in the Middle East region, international flight services have been temporarily suspended. Consequently, all orders destined for the Middle East will face unavoidable delays.
We understand your eagerness to receive your purchase. Please rest assured that all affected orders are being held safely. Once flight operations resume, our team will prioritize shipping your items immediately and do our utmost to minimize the delivery time.
We sincerely apologize for any inconvenience this force majeure event may cause and greatly appreciate your understanding and patience. If you have any questions or need to modify your order details (such as a change of address), please do not hesitate to contact our customer service team .
Thank you for your understanding and continued support.
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Shipment Processing Time
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For The United States (Mainland): All orders are processed within 2-4 business days. The estimated delivery time is 3-7 business days. Please note that orders are not shipped or delivered on weekends or public holidays.
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For Locations Outside of The United States (Mainland): All orders are processed within 3-5 business days. The estimated delivery time is 7-14 business days. Orders are not shipped or delivered on weekends or public holidays.
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Shipment Confirmation & Order Tracking
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You will receive a shipment confirmation email once your order has been shipped, which will contain your tracking number(s). Tracking information will be updated within 48 hours.
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If your tracking information has not been updated within 5 business days, please contact us at support_global@liberlive.com.
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Shipment Carriers
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Our primary shipping carriers are USPS and FedEx.
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For further shipping information, you can contact:
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Shipping Areas & Shipping Fees
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Free Shipping Area
- $0 Shipping Fee: The United States (Mainland); Asia; Oceania; Europe
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Non-Free Shipping Area- $30 Shipping Fee: The United States (Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands); Canada- $50 Shipping Fee: The United States (American Samoa)- $60 Shipping Fee: Africa- $75 Shipping Fee: Rest of North America- $110 Shipping Fee: South America
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Shipping Information
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Please ensure all shipping information provided is correct. We are not responsible for any losses, including missing parcels, package damage, losses due to delays, or other losses caused by incorrect shipping information provided by customers.
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We do not ship to P.O. Box or APO/FPO/DPO addresses.
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Damages
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If you receive your order damaged, please contact LiberLive Support within 15 business days at support_global@liberlive.com.
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We are not responsible for losses, including missing parcels, package damage, or losses due to delays caused by the shipping carrier. However, we will assist in contacting the responsible shipping carrier. Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier.
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Returns Policy
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Shipping Support
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For order and shipping-related inquiries, please contact us at support_global@liberlive.com.
- For return requests and instructions on returning any products, please contact LiberLive Support at support_global@liberlive.com.