Shipping Policy
Last Updated: June 24, 2026
This Shipping Policy applies only to orders placed on liberlive.com for LiberLive musical devices.
This policy does not apply to orders placed through Amazon, retail stores, distributors, or other third-party channels. Those orders follow the shipping policy of the seller or platform where the order was placed. This policy also does not apply to pre-order items, refurbished items, or accessory orders.
1. Order Processing Time
- Contiguous United States: Orders are usually processed within 2-4 business days. Estimated delivery time after shipment is usually 3-7 business days.
- Other supported destinations: Orders are usually processed within 3-5 business days. Estimated delivery time after shipment is usually 7-14 business days.
- Orders are not shipped or delivered on weekends or public holidays.
- If order volume is high, shipment may be delayed by a few days. If there is a significant delay, we will contact you by email.
2. Shipment Confirmation & Tracking
- You will receive a shipment confirmation email after your order has shipped. The email will include your tracking number when available.
- Tracking information is usually updated within 48 hours after shipment.
- If your tracking information has not been updated within 5 business days, please contact us at support_global@liberlive.com.
3. Shipping Carriers
Shipping carriers may vary by warehouse, destination, product availability, and delivery address. We may use regional, domestic, or cross-border carriers depending on the shipping route available for your order.
4. Shipping Areas & Fees
Shipping availability and final shipping fees are shown at checkout before payment. They may vary by product, inventory location, delivery address, postal code, and active checkout promotion.
| Destination | Fulfillment Route | Shipping Fee | Notes |
|---|---|---|---|
| Contiguous United States (48 states) | U.S. warehouse | Free shipping | Shown at checkout when the delivery address is within the contiguous United States. |
| Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, U.S. Minor Outlying Islands, and other non-contiguous U.S. regions | By support confirmation only | Additional shipping fee required | These regions are not standard shipping destinations. Please contact support before placing an order. |
| Canada | Available route shown at checkout | Shown at checkout | Final shipping fee is confirmed before payment. |
| Singapore | Singapore warehouse or available regional route | Free shipping when shown at checkout | Final availability is confirmed before payment. |
| Australia, Hong Kong SAR, India, Japan, Malaysia, New Zealand, Taiwan, Thailand, United Kingdom, Vietnam, and other available Asia-Pacific destinations | Hong Kong / regional fulfillment route | Shown at checkout | Final shipping fee is confirmed before payment. |
| Supported European destinations, when the ordered device is available from the Europe warehouse | Europe warehouse | Free shipping | Applies when the selected device or color is available from the Europe warehouse. |
| Supported European destinations, when the ordered device is shipped from the Hong Kong warehouse | Hong Kong to Europe route | $49 | Currently applies when the selected color is not available from the Europe warehouse. |
| Middle Eastern countries | Available route shown at checkout or confirmed by support | Shown at checkout or confirmed by support | Orders shipping to Middle Eastern countries may be delayed. Please contact support for the current estimated delay before placing an order. |
| Other available destinations | Depends on inventory and destination | Calculated at checkout | If your country or region is not listed above, please check the final shipping options at checkout or contact LiberLive Support before placing your order. |
5. Taxes, Duties & Import Handling
- Any tax, duty, shipping, or import-related handling fee shown at checkout will be included in the checkout total before payment.
- For destinations where local import charges are not collected at checkout, the recipient may be responsible for charges required by local authorities or carriers.
- For some European orders shipped from the Hong Kong warehouse, the checkout method may include a $49 shipping or import handling fee.
6. Shipping Address Requirements
- Please make sure your shipping address, phone number, and email address are complete and accurate before placing your order.
- Delivery may be delayed or fail if the shipping information provided by the customer is incomplete or incorrect.
- We do not ship to P.O. Box, APO, FPO, or DPO addresses.
7. Damaged Orders
- If your order arrives damaged, please contact LiberLive Support within 15 calendar days at support_global@liberlive.com.
- Please keep the original packaging materials and damaged goods, as they may be required for a carrier claim or support review.
- Carrier-controlled events may affect delivery timing or package condition. LiberLive will assist with the support review and, when needed, help coordinate with the responsible carrier.
8. Middle East Shipping Delay Notice
Orders shipping to Middle Eastern countries may experience shipping delays due to regional logistics constraints. Please contact LiberLive Support at support_global@liberlive.com for the current estimated delay before placing your order.
9. Returns Policy
For return eligibility, return requests, and return instructions, please refer to our Returns & Refund Policy.
10. Shipping Support
For order and shipping-related inquiries, please contact LiberLive Support at support_global@liberlive.com.