Warranty Policy

Last Updated: [October, 2025]

Warranty Timeline

The LiberLive C1 Stringless Smart Guitar (accessories not included) comes with a 12-month warranty.

Exclusions and Limitations

This warranty does not apply in the following cases:

Non-Quality Related Issues: Any dissatisfaction or issues that are not related to the quality of the product.
Items Purchased from Unauthorized Resellers: Products bought from sellers not authorized by LiberLive are not covered.
Purchases Without Valid Proof of Purchase: Warranty claims must be accompanied by a valid proof of purchase.
Items That Have Been Refunded: Products that have been refunded are not eligible for warranty service.
Items That Have Expired Their Warranty Period: Products that have passed the warranty period stated at the time of purchase.
Misuse, Unauthorized Modifications, and Disassembly: Any defects or damages caused by improper use, unauthorized modification, disassembly, or operation contrary to the instructions or manuals.
Exposure to External Factors: Damage resulting from exposure to excessive heat, liquids, or other external causes.
Third-Party Parts Compatibility Issues: Defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
Lost or Stolen Products: The warranty does not cover lost or stolen items.
Free Products: Products that were provided free of charge are not covered under the warranty.

Warranty & Support Services

3.1 Warranty & Repair Support: All LiberLive warranty and repair services are currently coordinated through our main service center.
If your product is outside the 12-month warranty period or requires repair assistance, please contact support_global@liberlive.com. Our support team will provide you with the most convenient solution available for your location, including remote troubleshooting, spare-part delivery, or replacement options.

3.2 Repairs for Overseas Purchases: If your product was purchased in one country and you are currently located in another, LiberLive can still assist you with repair or replacement options through our global logistics system.
In some cases, additional service or shipping fees may apply depending on your location and part availability.
Please contact LiberLive Support to confirm the most suitable arrangement before sending any product back.

3.3 Regional Version Differences: Due to technical specifications and local certification requirements, replacements across different regional versions of the same product may not be supported.
Our support team will confirm the compatible model and region before arranging any replacement.

3.4 Customs & Logistics Costs: For warranty cases related to manufacturing defects or functionality failures within the 12-month coverage period, LiberLive covers the shipping and customs costs for authorized returns within the same region.
For out-of-warranty or cross-regional repairs and replacements, customers are responsible for any shipping, customs duties, import taxes, or clearance fees that may apply.
LiberLive will provide detailed shipping instructions and documentation to help minimize potential delays or costs.

Valid Proof of Purchase

To claim warranty service, you must provide valid proof of purchase, such as:

A purchase order number from the LiberLive Official Website
A sales invoice or order confirmation email that clearly shows the description of the product, its price, and the sales channel

Return Material Authorization (RMA) Process

5.1 Contact Customer Service: To initiate a warranty claim, contact the LiberLive Customer Service Team at support_global@liberlive.com.

5.2 Shipping Label: If your item is eligible for a LiberLive warranty, you will receive a prepaid shipping label. Follow the instructions provided by LiberLive Support to properly pack the products and return them safely.

5.3 Return Shipping Labels: We only provide return shipping labels for return packages within the United States. For returns to other countries or areas, please contact LiberLive Support at support_global@liberlive.com for further details.

Replacement

6.1 Replacement Delivery: If a replacement is needed, delivery of the replacement item will be arranged within 15 business days (subject to delays caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of replacement items.

6.2 Replacement Warranty Period: The replacement item will carry a warranty period equal to the remaining warranty period of the original item.