FAQs
Welcome to our FAQ, we are so happy to have you here and we have tried to answer the most common questions.
Usage
Left-handed version / Lefty models
There is no distinction between left-handed and right-handed versions of the C1 model. Whether you're left- or right-handed, the playing posture remains the same: the right hand is used for strumming or picking, while the left hand presses the chord buttons on the fretboard. Since the Liberlive C1 doesn’t require complex finger placements like traditional guitars, it’s very easy for left-handed players to adapt.
LiberLive C1 User Manual
Please check the attached C1 User Manual.
Where can I find more basic and detailed tutorial videos?
Click on the official YouTube link below or search for "LiberLive Official" to find related tutorial videos.
These tutorials are designed to help you quickly understand and master LiberLive C1. With ease, you can start playing, singing, and experiencing the joy of music!
Is it beginner-friendly?
Sure. Just press the chord pad, and then you can start singing. LiberLive C1 is designed for music lovers of all backgrounds. Whether you're a seasoned musician or someone who's never received formal training, even with finger difficulties. LiberLive's vision is to empower everyone to express themselves through music more freely and conveniently. LiberLive uses an innovative chord synthesis method for playing and singing, even if you don't have any knowledge of music theory, you can get started quickly with the interactive smart music provided in the APP, without the need for long-term fingering practice. There are also instructions from beginner to advanced and song demonstration instructions in the APP, which is completely different from a traditional guitar. So you don’t necessarily need a background in guitar playing to use this product effectively.
How to download the app?
If you're using iOS, you can directly search for "liberlive" in the Apple App Store to download the official app.
Android users can download the app through the Google Play Store.
Please refer to the download link below for iOS & Android users:
iOS: https://apps.apple.com/us/app/liberlive/id6478850489
Android: https://play.google.com/store/apps/details?id=com.up.liber.live
Can it work without using the app?
The product can be used independently without the app. However, the app offers additional features such as custom chords, rhythm pattern switching, drum machine options, tempo and pitch adjustments. We highly recommend downloading and using the app for the best experience.
Is the App charged or not?
The LiberLive app is permanently free with no in-app purchases. Rest assured!
How to play songs are not supported in the app?
If you are using music outside of the app for playing, we recommend using chord charts with lyrics and numbers for strumming and chord charts in the key of C (with lyrics and chord letters, and in the key of C) for singing along.
Difference between A and B strumming paddles
The AB strumming paddles can be used to preset two different rhythms. Our system recommends configuring the small strumming paddles for playing the main song section and the large strumming paddles for playing the chorus section. You can also preset the two strumming paddles according to your personal preferences through the App.
How do I connect my LiberLive C1 with the App via Bluetooth?
You need to download the LiberLive App first, grant the App permission to use Bluetooth and location services, turn on the guitar, open the LiberLive App, tap the “Unconnected Devices” icon in the top left corner, and select the device with a name starting with “LiberLive” to connect. (Note: Our guitar can only connect to the LiberLive App and cannot connect to Bluetooth headphones or speakers.)
How can I add the songs I want to play?
If you have any songs (in any language) or singers you'd like to add, you can submit feedback directly within the app. After receiving feedback, the music team will evaluate the song and update it in the music library that is suitable for our product. To submit feedback, go to Settings > Feedback > Lack of Songs> Submit. Please make sure your app is up to date with the latest version. Additionally, if you have the lyrics and chords of the songs you’d like to play, you can upload them directly in the LiberLive App. The App also allows you to create your own songs for a truly personalized experience. Please check the following tutorials:
Function
Can this be played through a guitar amp?
Yes, it is recommended to use a 3.5mm to 6.35mm stereo audio cable (1-to-1) for the connection. Please note not to use differential audio cables. The product features a 3.5mm mono audio output port. You can use it for external headphones, speakers, and other devices. For the need to computer recording, or live streaming, you can connect the sound card to use.
Can you play any song or only ones keyed in?
The Liberlive C1 allows you to play both pre-programmed songs and your own music. There are thousands of built-in songs in the LiberLive APP, and these sample music are intended to be used as an entry-level guide, but as you become skilled, you will be able to find the chords you want to play for more songs without the need to use the APP music library.
Does it have the sound of electric or only acoustic?
The C1 has three built-in carefully modulated sound sources for acoustic guitar, piano, and bass. More than 80 chord rhythm patterns can be selected and set up through the APP.
Among them, there are 51 kinds of acoustic guitar, 19 kinds of piano, and 11 kinds of bass rhythm patterns.
To ensure the quality of the sound source, C1 is not loaded with electric guitar, classical guitar, strings, and overdrive distortion tones.
Does it support customizing / creating rhythm patterns?
The custom rhythm feature will be implemented in a future update. Please stay tuned for upcoming updates.
Can you plug the LiberLive into any DAW (Logic, Pro Tools, Ableton, Focusrite, Logic Pro X, etc.)?
Yes. You can use a 3.5mm audio cable to connect to a sound card to realize that.
How can I quickly or better find the right rhythm pattern for a song?
Attached is the full rhythm pattern chord list. You can freely adjust and choose different styles in the app according to your preferences.
How many chord types are supported?
In the basic mode, the product is preset with seven chords arranged by scale degrees (such as C, Dm, Em, F, G, Am, and Bm in the key of C, which will change accordingly when transposed).
In custom mode, you can also individually set the 21-chord pads through the App.
The neck features 21 frets arranged by scale. It currently supports custom chords for all 21 frets, including major and minor triads, major and minor sevenths, dominant sevenths, add9, and 12 root notes with 72 different chords. You can set these chords according to your song requirements.
Transpose function
LiberLive C1 is an electronic instrument, no tuning is needed, it supports 12 key changes, you can make CDEFGAB 7 key changes on the transpose knob, or you can realize more 12 semitone key changes in the App. (Note that the number of chord steps remains the same after the key change, while the actual chords will change with the key, the product will display the chords in the key of C by default.)
Shipping & Delivery
What countries can be shipped to?
Purchases from the LiberLive official website are shipped worldwide.
What is the shipping cost to Europe? Does the price include customs duties?
Shipping to Europe is free and customs and taxes are included.
How long can I expect to receive the product after placing the order?
Within the US region: 1-2 business days for order processing, followed by an additional 3-7 business days for delivery; Outside of the US region: 1-3 business days for order processing, followed by an additional 1-2 weeks for delivery, depending on your location.
Where can I check the shipping area and costs?
Please refer to our shipping policy: https://liberlive.com/pages/shipping-policy.
How to track my order?
You will receive a shipment confirmation email containing the tracking number once your order has been shipped. The tracking information will be updated within 48 hours. If any abnormal, feel free to contact our Customer Service Team.
Can I change the delivery address after the order has been shipped?
Unfortunately, once an order has been shipped, we are unable to change the delivery address. Please ensure that you enter the correct delivery address before placing your order. If the address is incorrect and you are unable to receive the order, please refuse the order upon delivery and contact our Customer Service for further support.