Warranty Policy

Last Updated: [September 10, 2024]

Warranty Timeline

The LiberLive C1 Stringless Backing Guitar (accessories not included) comes with a 12-month warranty.

Exclusions and Limitations

This warranty does not apply in the following cases:

Non-Quality Related Issues: Any dissatisfaction or issues that are not related to the quality of the product.
Items Purchased from Unauthorized Resellers: Products bought from sellers not authorized by LiberLive are not covered.
Purchases Without Valid Proof of Purchase: Warranty claims must be accompanied by a valid proof of purchase.
Items That Have Been Refunded: Products that have been refunded are not eligible for warranty service.
Items That Have Expired Their Warranty Period: Products that have passed the warranty period stated at the time of purchase.
Misuse, Unauthorized Modifications, and Disassembly: Any defects or damages caused by improper use, unauthorized modification, disassembly, or operation contrary to the instructions or manuals.
Exposure to External Factors: Damage resulting from exposure to excessive heat, liquids, or other external causes.
Third-Party Parts Compatibility Issues: Defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
Lost or Stolen Products: The warranty does not cover lost or stolen items.
Free Products: Products that were provided free of charge are not covered under the warranty.

Cross-Regional After-Sales Service

3.1 No Global Warranty: LiberLive does not provide a global product warranty. Warranty services can only be obtained at a designated LiberLive repair center.

3.2 Cross-Regional Repairs: To repair a product in a LiberLive repair center when it has been purchased in another region, customers may obtain a cross-regional repair service at an additional charge, depending on part availability. Some products do not support cross-regional repair, even if the customer is willing to pay for the service. For more details, please contact LiberLive Support.

3.3 No Cross-Regional Replacement: A cross-regional replacement service is not available for different versions of the same product.

3.4 Additional Costs: Customers are responsible for customs duties, taxes, customs clearance, and any other costs incurred during a cross-regional repair, whether for a warranty or paid repair service.

Valid Proof of Purchase

To claim warranty service, you must provide valid proof of purchase, such as:

A purchase order number from the LiberLive Official Website
A sales invoice or order confirmation email that clearly shows the description of the product, its price, and the sales channel

Return Material Authorization (RMA) Process

5.1 Contact Customer Service: To initiate a warranty claim, contact the LiberLive Customer Service Team at support_global@liberlive.com.

5.2 Shipping Label: If your item is eligible for a LiberLive warranty, you will receive a prepaid shipping label. Follow the instructions provided by LiberLive Support to properly pack the products and return them safely.

5.3 Return Shipping Labels: We only provide return shipping labels for return packages within the United States. For returns to other countries or areas, please contact LiberLive Support at support_global@liberlive.com for further details.

Replacement

6.1 Replacement Delivery: If a replacement is needed, delivery of the replacement item will be arranged within 15 business days (subject to delays caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of replacement items.

6.2 Replacement Warranty Period: The replacement item will carry a warranty period equal to the remaining warranty period of the original item.