Shipping Policy

Last Updated: [September 10, 2024]

Shipment Processing Time

For The United States (Mainland): All orders are processed within 2-4 business days. The estimated delivery time is 3-7 business days. Please note that orders are not shipped or delivered on weekends or public holidays.
For Locations Outside of The United States (Mainland): All orders are processed within 3-5 business days. The estimated delivery time is 7-14 business days. Orders are not shipped or delivered on weekends or public holidays.

Note: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit. If there is a significant delay in shipping your order, we will contact you via email.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has been shipped, which will contain your tracking number(s). Tracking information will be updated within 48 hours.
If your tracking information has not been updated within 5 business days, please contact us at support_global@liberlive.com.

Shipment Carriers

Our primary shipping carriers are USPS and FedEx.
For further shipping information, you can contact:

FedEx: 1-800-463-3339

USPS: 1-800-275-8777

Shipping Areas & Shipping Fees

LiberLive orders are shipped worldwide. For detailed shipping fees, please refer to the checkout process on our website or the information below:

Free Shipping Area
- $0 Shipping Fee: The United States (Mainland); Asia; Oceania; Europe

Non-Free Shipping Area

- $30 Shipping Fee: The United States (Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands); Canada

- $60 Shipping Fee: Africa

- $75 Shipping Fee: Rest of North America

- $110 Shipping Fee: South America

Shipping Information

Please ensure all shipping information provided is correct. We are not responsible for any losses, including missing parcels, package damage, losses due to delays, or other losses caused by incorrect shipping information provided by customers.
We do not ship to P.O. Box or APO/FPO/DPO addresses.

Damages

If you receive your order damaged, please contact LiberLive Support within 15 business days at support_global@liberlive.com.
We are not responsible for losses, including missing parcels, package damage, or losses due to delays caused by the shipping carrier. However, we will assist in contacting the responsible shipping carrier. Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier.

Returns Policy

Please refer to our Return & Refund Policy for detailed information on returning your order and the procedures involved.

Shipping Support

For order and shipping-related inquiries, please contact us at support_global@liberlive.com.
For return requests and instructions on returning any products, please contact LiberLive Support at support_global@liberlive.com.