Sales Policy

This Sales Policy sets out the terms related to transactions made through the LiberLive official website at www.liberlive.com. By making a purchase through the LiberLive website, you agree to this Sales Policy, together with LiberLive’s Privacy Policy and Terms of Use.

Pricing and Price Reductions / Adjustments

LiberLive reserves the right to change prices for products displayed on the LiberLive website and to correct pricing errors at any time.

If LiberLive lowers the price of any product on our website within 14 calendar days from the date you received your order, you may contact us to request either a refund of the price difference or a gift card for the difference. You must contact us within 14 calendar days of the price change. After this period, LiberLive reserves the right not to compensate for the price difference.

LiberLive may require you to have the product available or otherwise provide your receipt, account information, or other proof of purchase when requesting price protection.

End-User Consumers Only

The LiberLive website sells and ships products only to end-user customers. LiberLive reserves the right to refuse or cancel any order if we suspect that products are being purchased for resale or that the order may affect LiberLive’s operations or business.

Order Acceptance / Confirmation

LiberLive reserves the right to refuse or cancel any order placed through the LiberLive website and to limit order quantities. After we receive your order, we will send you an email order confirmation. This confirmation only means that we have received your order; it does not mean that the order has been accepted.

LiberLive reserves the right to refuse or cancel your order for any reason. If LiberLive cancels your order, LiberLive will refund the amount you paid.

Product Availability and Limitations

Due to product popularity, supply constraints, or other operational reasons, LiberLive may limit the quantity of products available for purchase or cancel orders. LiberLive reserves the right to change or limit quantities available for purchase at any time, including after payment has been made.

If LiberLive confirms that we cannot provide a product to you, LiberLive will cancel the order and refund the total purchase price in full.

Version Policy

LiberLive products may be customized according to the market requirements, regulations, system functions, content licenses, and compliance standards of different regions. Product versions may vary between mainland China, Hong Kong, Macao, Taiwan, and international markets. These differences may include application features, community functions, system services, content availability, compliance requirements, and after-sales service coverage.

For LiberLive products purchased in mainland China, activation, software functions, application access, or after-sales services may be limited to the applicable region. If you attempt to activate or use the product in another region, the product may not activate normally, or certain functions may be restricted due to regional limitations, system licenses, content licenses, or legal compliance requirements.

These regional restrictions are intended to ensure that LiberLive products comply with applicable laws and regulations in different countries and regions. We recommend that you choose the corresponding product version according to your region to ensure the best user experience.

If you are interested in purchasing the international version of a LiberLive product, please purchase it through the LiberLive official website.

If you have any questions about your order or payment, please contact us at support_global@liberlive.com.